POLICY

PRIVACY POLICY & TERMS OF BUSINESS.

DCI Drones International PTY LTD Privacy Policy

Effective Date: 15th May 2025

DCI Drones International PTY LTD is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.dcidrones.com.au) or interact with us through other channels.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, postal address, and other contact details submitted via forms, purchases, or inquiries.
Payment Information: Billing details when purchasing products or services (processed securely via third-party providers).
Technical Information: IP address, browser type, device data, pages visited, and usage patterns collected via cookies and analytics tools.

2. How We Use Your Information

DCI Drones International PTY LTD may use your information to:

Process orders and deliver products or services
Respond to inquiries or provide customer support
Send updates, newsletters, or promotional content (you can opt out at any time)
Improve our website performance and user experience
Comply with legal obligations and protect our legal rights

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties who assist us in operating our business, such as:

Payment processors
IT service providers
Marketing platforms (for newsletter or campaign delivery)

These partners are required to protect your data in line with this policy and applicable laws.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

5. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data. You can modify your browser settings to decline cookies, but this may affect site functionality.

6. Access and Correction

You may request access to or correction of your personal information held by us by contacting us directly at the details below.

7. External Links

Our website may contain links to external websites. DCI Drones International PTY LTD is not responsible for the privacy practices of these third-party sites.

8. Changes to This Policy

We may update this policy periodically. All updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

DCI Drones International PTY LTD
Email: info@dcidrones.com.au

Terms of Business

DCI Drones International PTY LTD – Terms of Business

Effective Date: 15th May 2025

These Terms of Business (“Terms”) apply to products and services supplied by DCI Drones International PTY LTD (“DCI”, “we”, “us” or “our”) to the purchaser or customer (“Customer”, “you” or “your”).

These Terms should be read together with any quotation, invoice, order confirmation, product specification, warranty document or other written agreement issued by DCI.

By accepting a quotation, placing an order, instructing DCI to commence work, paying a deposit or making any payment toward an order, the Customer accepts these Terms to the extent permitted by law.

1. Quotations

Unless otherwise stated, quotations are valid for the period specified on the quotation.

All prices are in Australian dollars and are exclusive of GST unless expressly stated otherwise.

A quotation is based on the information, specifications and requirements known to DCI at the time it is prepared.

Changes requested by the Customer after acceptance may result in additional costs and changes to estimated completion or delivery dates.

2. Orders

An order becomes binding when DCI accepts the Customer's order and any required deposit or initial payment has been received.

Once an order is confirmed, DCI may immediately:

Allocate production capacity;
Commence design, engineering or manufacturing;
Order components and equipment;
Engage suppliers or contractors;
Arrange freight;
Modify or configure equipment;
Allocate stock;
Commence administration and documentation;
Schedule training; and
Otherwise incur costs in fulfilling the order.

3. Deposits

DCI requires a deposit before commencing an order.

The amount of the deposit will ordinarily be specified in the quotation or invoice.

A deposit may be used by DCI toward costs associated with fulfilling the Customer's order, including procurement, manufacturing, labour, freight, engineering, administration and other committed costs.

Payment of a deposit authorises DCI to commence work and incur reasonable costs associated with fulfilling the order.

4. Custom-Built & Special-Order Products

Many DCI products and packages are manufactured, assembled, configured or purchased specifically for individual Customers.

This may include:

Cleaning drones;
Agricultural drones;
Custom drone systems;
Batteries and charging equipment;
Pumps and pressure-cleaning equipment;
Trailers;
Vehicle packages;
Tanks;
Hose and reel systems;
Water purification systems;
Controllers and communications equipment;
Safety equipment;
Custom fabricated components;
Imported components;
Websites and marketing packages; and
Other specialised equipment.

Once DCI has commenced manufacturing, procurement, customisation or other work, cancellation may result in costs that cannot reasonably be recovered.

5. Customer Cancellation

A Customer wishing to cancel an order must notify DCI in writing as soon as possible.

Cancellation does not automatically entitle the Customer to a full refund of amounts already paid. Queensland law confirms that a business isn't required to give a change-of-mind refund ie a "non-refundable deposit".

Any refunds (if any) will be at the discretion of DCI, and if given they may deduct from amounts paid the reasonable costs and losses incurred or irrevocably committed in connection with the Customer's order up to the date of cancellation.

These may include, where applicable:

Components and equipment purchased or ordered;
Supplier cancellation charges;
Custom-manufactured components;
Labour and manufacturing costs;
Overtime incurred to meet requested delivery schedules;
Engineering and design work;
Programming and configuration;
Freight and expedited freight;
Importation and customs costs;
Vehicle or trailer costs;
Third-party contractor costs;
Website and marketing work;
Training preparation;
Administration and transaction costs;
Costs associated with returning, restocking or disposing of goods; and
Other reasonable costs directly attributable to the cancelled order.

Where goods or components can reasonably be reused or resold, DCI will take that into account when determining any amount retained.

Any refund due will be calculated after DCI has assessed the work completed, costs incurred and other relevant circumstances including a 10% cancellation and admin fee.

Nothing in this clause limits any right the Customer has under applicable law.

6. Change of Mind

Except where required by law or otherwise agreed by DCI in writing, DCI is not required to provide a refund merely because a Customer changes their mind, no longer requires the product, obtains finance on different terms, cannot obtain finance, experiences a change in business circumstances or finds an alternative product or supplier.

Custom-built, modified, configured and special-order goods may not be capable of being returned simply because the Customer changes their mind.

7. Customer Finance

Unless DCI expressly agrees otherwise in writing, obtaining finance is the Customer's responsibility.

An order is not conditional upon the Customer obtaining finance unless this condition is expressly stated in writing and accepted by DCI before the order is confirmed.

A Customer should not place an order or pay a deposit unless they are satisfied that they can meet the payment obligations associated with the purchase.

8. Progress Payments & Final Payment

The Customer must make payments in accordance with the payment schedule stated in the quotation, invoice or other written agreement.

Unless otherwise agreed in writing, all outstanding amounts must be paid in cleared funds before the equipment is released, collected or dispatched.

DCI may suspend manufacturing, procurement, delivery, training or other work if a required payment becomes overdue.

9. Overdue Accounts

Where an amount is overdue, DCI may, subject to applicable law:

Suspend further work;
Withhold delivery;
Withhold training or documentation;
Place the order on hold;
Recover reasonable debt-recovery costs; and
Exercise any other rights available under the agreement or law.

Any interest or late-payment charge will only apply where disclosed in the applicable quotation, invoice or agreement and permitted by law.

10. Ownership & Retention of Title

To the extent permitted by law, ownership of goods supplied by DCI remains with DCI until DCI has received payment in full for those goods.

Risk may pass separately from ownership as provided in these Terms.

Where applicable, the Customer acknowledges that retention-of-title arrangements may create a security interest for the purposes of the Personal Property Securities Act 2009 (Cth).

The Customer agrees to reasonably cooperate with DCI where documentation or information is required for DCI to protect or register an applicable security interest.

11. PPSR

Where a transaction creates a security interest, DCI may register that interest on the Personal Property Securities Register where permitted by law.

The Customer must provide information reasonably required to enable an accurate registration.

Nothing in these Terms is intended to provide DCI with rights greater than those available under applicable law.

12. Failure to Complete Purchase

If a Customer fails to make a required payment or otherwise fails to complete an order, DCI may provide written notice requiring the default to be remedied within a reasonable period.

If the default is not remedied, DCI may, subject to applicable law, terminate the order and seek recovery of amounts properly owing, including reasonable losses arising from the Customer's breach.

Any amount retained by DCI will be limited to amounts DCI is legally entitled to retain.

13. Storage of Completed Equipment

Once DCI advises the Customer that equipment is ready for collection or delivery, the Customer must make arrangements within a reasonable period.

Where equipment remains uncollected because of the Customer, DCI may charge reasonable storage, handling, insurance or relocation costs after giving the Customer notice of those charges.

DCI may move equipment to secure third-party storage where reasonably necessary, with reasonable associated costs payable by the Customer where permitted by law.

14. Abandoned Goods

If goods remain uncollected for an extended period despite reasonable attempts by DCI to contact the Customer, DCI may exercise rights available under applicable uncollected-goods legislation.

DCI will not treat goods as abandoned or dispose of them except in accordance with applicable law.

15. Manufacturing & Delivery Times

Manufacturing and delivery dates provided by DCI are estimates unless expressly guaranteed in writing.

Delays may occur because of:

Component availability;
International freight;
Customs clearance;
Supplier delays;
Regulatory requirements;
Weather;
Transport disruption;
Manufacturing issues;
Customer-requested modifications;
Government restrictions; or
Events outside DCI's reasonable control.

DCI will make reasonable efforts to meet estimated timeframes but does not guarantee an estimated date unless expressly agreed in writing.

16. Freight & Delivery

Freight charges will be specified where applicable.

The Customer must provide accurate delivery information and ensure appropriate access for delivery.

The Customer should inspect goods promptly after delivery.

Any visible transport damage should be photographed and reported to DCI as soon as reasonably practicable so that DCI can assist with the freight claim or other appropriate remedy.

Nothing in this section limits rights available under the Australian Consumer Law.

17. Risk

Subject to applicable law, risk in goods passes to the Customer when the goods are delivered to the Customer or collected by the Customer or their nominated carrier, as applicable.

The Customer should arrange appropriate insurance from the time risk passes.

18. Product Specifications

DCI continually develops and improves its products.

Photographs, illustrations, brochures and website images may show optional equipment or configurations.

Minor changes may occur between displayed products and supplied products provided they do not materially alter the agreed product or its essential functionality.

Material substitutions or specification changes will be discussed with the Customer where reasonably practicable.

19. Drone Performance

Flight time, payload, operating range, water flow, pressure, cleaning rate, spray rate, productivity and other performance figures depend upon operating conditions.

Factors may include:

Payload;
Battery condition;
Wind;
Temperature;
Altitude;
Hose length and weight;
Water flow;
Pressure;
Nozzle configuration;
Surface contamination;
Operator technique;
Flight speed; and
Site conditions.

Unless expressly guaranteed in writing, published performance figures are indicative rather than guaranteed results.

20. Cleaning Productivity & Revenue Examples

Any information supplied by DCI concerning potential cleaning rates, square metres cleaned per hour, project values, income, revenue, profitability, payback periods or business opportunities is illustrative only unless expressly stated otherwise.

Actual commercial results depend upon factors outside DCI's control, including pricing, competition, operator capability, site conditions, weather, demand, regulation and the Customer's ability to obtain work.

DCI does not guarantee any particular income, profit, customer volume, contract value or return on investment.

21. CASA & Aviation Compliance

The Customer is responsible for ensuring that all drone operations are conducted in accordance with applicable Australian aviation legislation, regulations, approvals and conditions.

Depending upon the aircraft and operation, requirements may include aircraft registration, operator accreditation, a Remote Pilot Licence (RePL), a Remotely Piloted Aircraft Operator's Certificate (ReOC), operational approvals, permissions or other authorisations.

The purchase of a drone from DCI does not itself authorise the Customer to conduct any particular operation.

Unless expressly included as part of the purchase, obtaining licences, certificates, registrations and operational approvals is the Customer's responsibility.

22. Operator Responsibility

The Customer is responsible for determining whether a proposed operation is lawful and safe.

Operators must conduct appropriate:

Site assessments;
Risk assessments;
Pre-flight inspections;
Airspace checks;
Weather assessments;
Equipment inspections;
Exclusion zones; and
Workplace health and safety procedures.

The Customer must ensure that anyone operating equipment supplied by DCI has appropriate training, competency, licensing and authority for the operation being conducted.

23. Training

Where training is included in a purchase, DCI will provide training according to the scope agreed for that package.

Training may cover matters such as equipment familiarisation, setup, operation, maintenance and cleaning or spraying systems.

Training supplied by DCI does not replace regulatory licensing, certification or competency requirements imposed by law.

Successful completion of DCI product training does not itself grant a CASA licence, RePL, ReOC or operational approval.

24. Customer Modifications

Unauthorised modification of a drone or associated equipment may affect safety, performance, regulatory compliance and warranty coverage.

The Customer should consult DCI before materially modifying equipment supplied by DCI.

DCI is not responsible for faults or damage caused by unauthorised modifications or incompatible third-party equipment, except to the extent otherwise required by law.

25. Warranty

Products supplied by DCI may be covered by a DCI warranty, manufacturer warranty or both.

The applicable warranty period and conditions may vary between products and will be stated in the relevant warranty documentation or sales documentation.

Warranty coverage is in addition to any rights and remedies that cannot be excluded under the Australian Consumer Law.

26. Warranty Exclusions

Subject to rights that cannot lawfully be excluded, warranty coverage may not apply where a fault or damage results from:

Collision or crash damage;
Operator error;
Misuse or abuse;
Failure to follow operating instructions;
Unauthorised modification;
Incorrect assembly;
Incorrect maintenance;
Use of incompatible components;
Electrical damage caused by inappropriate equipment;
Improper battery handling;
Water ingress outside specified protection;
Excessive payload;
Operation outside specified limits;
Neglect;
External damage; or
Normal wear and tear.

The existence of one of these circumstances does not remove statutory rights where the fault is unrelated to that circumstance.

27. Warranty Assessment

DCI may reasonably inspect and test equipment before determining whether a claim falls within an applicable warranty.

If the problem is covered, DCI will provide the remedy required by the applicable warranty and law.

If inspection establishes that the issue is not covered, DCI may provide the Customer with a quotation for repair, replacement, freight or other work.

No chargeable repair work will be undertaken without appropriate authorisation where authorisation is required.

28. Batteries & Consumable Components

Batteries, hoses, nozzles, seals, filters, pumps and other components may be subject to wear, usage limitations and maintenance requirements.

Battery performance naturally varies according to age, charging practices, storage, temperature, discharge rate and usage.

Normal deterioration from use is not necessarily a product defect.

29. Vehicles & Trailers

Where a DCI package includes a vehicle or trailer, separate manufacturer, dealer, statutory or third-party warranty conditions may apply.

Unless expressly stated otherwise, DCI does not replace or extend a third-party manufacturer's warranty.

The Customer remains responsible for registration, licensing, insurance, servicing and legal operation of the vehicle or trailer after delivery unless expressly included in the package.

30. Third-Party Products

Some packages include products manufactured or supplied by third parties.

Third-party products may carry separate manufacturer warranties and terms.

DCI will provide reasonable assistance with legitimate warranty claims relating to third-party products where appropriate, without limiting the Customer's statutory rights against DCI where those rights apply.

31. Software, Websites & Marketing Services

Where DCI supplies a website, marketing package, software configuration or third-party digital service, ongoing third-party fees such as domain registration, hosting, advertising, software subscriptions and platform fees are the Customer's responsibility unless expressly included.

DCI does not guarantee search rankings, enquiries, leads, sales or revenue generated from marketing services.

32. Intellectual Property

Unless expressly transferred in writing, DCI retains ownership of its pre-existing intellectual property, including:

Designs;
Engineering concepts;
Drawings;
Manuals;
Training materials;
Technical documents;
Photographs;
Videos;
Marketing materials;
Branding;
Software configurations; and
Proprietary systems.

Purchase of equipment does not transfer ownership of DCI's intellectual property except to the extent expressly agreed in writing.

33. Chargebacks & Payment Disputes

A Customer who believes a payment has been incorrectly processed or who disputes an amount should contact DCI promptly so the matter can be investigated.

Nothing in these Terms prevents a Customer from exercising a lawful right to dispute a transaction or initiate a chargeback.

However, initiating a chargeback does not itself extinguish a genuine contractual debt. Where a chargeback is made for an amount that remains lawfully payable under the contract, DCI reserves its rights to recover that amount through lawful means.

34. Safety

Drone equipment can cause serious injury or property damage if incorrectly operated.

The Customer must follow manufacturer instructions, DCI operating guidance and applicable safety procedures.

The Customer is responsible for establishing appropriate exclusion zones and ensuring that employees, contractors, customers and members of the public are appropriately protected during operations.

35. Insurance

Customers operating drones commercially should maintain insurance appropriate to their operations, equipment and risks.

Depending on the operation, this may include public liability, aviation liability, equipment, vehicle and workers compensation insurance.

It is the Customer's responsibility to determine appropriate insurance requirements.

36. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.

Subject to those rights, DCI is not responsible for indirect or consequential losses that are not recoverable under applicable law.

Any limitation of liability in these Terms is intended to operate only to the maximum extent permitted by law.

37. Indemnity

To the extent permitted by law, the Customer is responsible for loss or damage caused by the Customer's unlawful, negligent or improper operation of equipment supplied by DCI.

This clause does not require the Customer to indemnify DCI for loss to the extent caused by DCI's own negligence, breach of contract, unlawful conduct or other matter for which liability cannot lawfully be excluded.

38. Force Majeure

DCI will not be responsible for delay or failure to perform an obligation to the extent caused by circumstances outside its reasonable control.

These circumstances may include natural disasters, fire, flood, severe weather, war, civil disturbance, industrial action, government restrictions, international transport disruption, customs delays, supplier failure, major supply-chain disruption or similar events.

DCI will use reasonable efforts to minimise the effect of such events.

39. Dispute Resolution

If a dispute arises, the Customer and DCI should first attempt to resolve the matter through good-faith discussions.

The Customer should provide details of the issue in writing and allow DCI a reasonable opportunity to investigate and respond.

Nothing in this clause prevents either party from exercising statutory rights or commencing urgent legal proceedings where necessary.

40. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, statutory right or remedy that cannot legally be excluded, restricted or modified.

Where the Australian Consumer Law applies, the Customer retains all rights provided by that law.

41. Unfair Contract Terms

These Terms are intended to protect DCI's legitimate business interests without removing rights available to consumers or small businesses under applicable unfair-contract-term legislation.

If any provision is found by a court or tribunal to be void, unenforceable or unfair, that provision will not apply to the extent required by law, and the remainder of these Terms will continue to operate where legally possible.

42. Variations to Customer Orders

The Customer may request changes to an order.

DCI will advise the Customer where a requested variation materially changes the price, specification or estimated completion date.

A variation becomes binding when agreed between the parties.

43. Entire Agreement

These Terms, together with the accepted quotation, invoice, order confirmation and any specifically incorporated documents, constitute the agreement between DCI and the Customer concerning the relevant supply.

Where there is an inconsistency, any specifically negotiated written term agreed by DCI and the Customer will take precedence over these standard Terms to the extent of that inconsistency.

44. Severability

If any provision of these Terms is determined to be invalid or unenforceable, it will be severed or read down to the minimum extent necessary, where legally permissible.

The remaining provisions will continue to operate.

45. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Subject to any statutory rights concerning jurisdiction, the parties submit to the jurisdiction of the courts and tribunals having jurisdiction in Queensland.

46. Acceptance of Terms

By signing or accepting a quotation, placing an order, instructing DCI to proceed, paying a deposit or making another payment toward an order, the Customer acknowledges that these Terms have been made available to them and agrees to be bound by them to the extent permitted by law.

Customers should review these Terms before placing an order.

Important Customer Notice

Custom & Special Orders

DCI Drones International PTY LTD supplies specialised commercial equipment. Once an order is confirmed, DCI may immediately begin purchasing components, allocating stock, manufacturing equipment, engaging suppliers and committing labour and freight.

If you cancel an order after work or procurement has commenced, you may not be entitled to a full refund of your deposit or other amounts paid. DCI may deduct reasonable costs and losses already incurred or committed in fulfilling your order, to the extent permitted by law.

Please ensure you are satisfied with your purchase, specifications, finance arrangements and ability to complete payment before authorising DCI to proceed.